🛑 Return Policy

These return policies apply exclusively to purchases made through the CARLOSAPITZ.COM website.

Last updated: 05/12/2025

1. Original artwork and unique pieces
Original artworks and unique pieces created by the artist are non-refundable and cannot be returned, unless there is clear evidence that the item arrived damaged. In such cases, the customer must report the issue within 3 business days of receiving the item, including clear photographs showing the damage.

Returns or refunds are also not accepted in the following cases:

a. Custom or commissioned work, including caricatures, portraits, reproductions, or prints in non-standard sizes, as well as any highly specific personalization requested by the client.

b. Partial or full payments for custom artwork or special orders. A 100% upfront payment or a 50% deposit is required to begin production. Since these projects may incur costs before production begins (such as sketches, meetings, and materials), the client assumes these costs in the event of cancellation. This applies even if the artwork is damaged during shipping.

c. Artwork damaged during shipping. While all products are carefully packaged, we are not responsible for damage caused by the shipping company, as it is an independent third party. We strongly recommend purchasing shipping insurance for special orders. Please refer to Section 3 for more details.

2. Print-on-demand products (t-shirts, mugs, shoes, etc.)
Print-on-demand products are manufactured specifically for each order by selected third-party providers. For this reason, returns and exchanges are not accepted due to customer errors, such as choosing the wrong size, changing their mind, or preferring a different design.

Refunds or replacements will only be considered in the following cases:

• The product arrived damaged or defective.

• The wrong product was delivered (incorrect model, size, or design).

In such cases, the customer must submit a claim within 3 business days, providing photographic evidence of the issue via our contact email.

In some cases, returns must be shipped to the provider’s specified address. Please retain the product’s label and receipt, as they may be required. Return shipping costs may apply and are the responsibility of the customer.

3. Damage during shipping
All orders are shipped via third-party courier companies. We have no control over the personnel, handling, transportation, or vehicles used by these companies. If a product is damaged during transit, the customer must file a claim directly with the shipping company responsible for delivery.

We may assist by providing supporting documentation, if necessary. Customers should document the issue with photos and a brief description. Please note that we cannot guarantee replacement or refunds in these situations.

4. Customs duties, tariffs, and taxes
Due to changing U.S. regulations regarding international duties and tariffs, we will not refund any customs fees, import taxes, or additional charges related to your purchase. The customer is solely responsible for paying these fees to the relevant state or federal agency.

5. How to request a return or submit a claim
To request a return or submit a claim, please contact us via email and include the following information:

• Order number

• Full name and shipping address

• Photos of the received product

• Brief description of the issue

No request will be processed until we have either received the returned item or sufficient evidence of the defect or error.

6. Returns and refunds will NOT be accepted in the following cases:

• Change of mind after purchase

• Customer error in selecting model, color, size, or product option

• Improper use or normal wear and tear

• Incorrect delivery address provided by the customer

• Claims submitted after the 3-business-day deadline